Business Analyst (IT)

Our client is a global multinational developer of software products and software-enabled services to the financial services and healthcare industries.

Opportunity
We are looking for an experienced Business Analyst to join our team, within the Managed Funds Administration business, responsible for our investment management and fund administration front ends, used primarily by investors and financial advisers. This is a key role in enabling the successful execution of our strategy to become an industry-leading Fund Administration service.

As a Business Analyst, you will be responsible for driving user research, analyzing, understanding, and documenting feature requirements to effectively communicate with engineering teams and other stakeholders. You will be required to clearly document and communicate complex requirements, solutions, and processes, and facilitate workshops on a broad range of topics including initiative discovery and process improvement. You will also be expected to collaborate with colleagues in different time zones.

Key Accountabilities:

• Understanding and effectively communicating product requirements to engineering team and other stakeholders
• Creating, maintaining and updating detailed documentation as required as well as workflows and user stories for our products
• Gaining a detailed knowledge of the end-to-end technology domain and how it relates to business operations
• Assisting in identifying product and process weaknesses and possible refinements in an environment of continual evolution and improvement
• Being involved in organizing/facilitating sessions with the team that are focused on using metrics to drive improvements
• Ensure customer value is delivered frequently and appropriate measures are in place
• Keep up to date with organizational delivery frameworks and approaches
• As required, leading regular stand ups, retrospective discussions and delivery planning sessions
• Where required, as part of a cross functional team, quality assurance through development of test plans and execution of those plans
• Contributes positively to the team, provides relevant and appropriate inputs to enable effective team outcomes to be delivered
• Ensures any key person risk is minimized by working with others, appropriately documenting
• Effectively manages work, whether assigned or taken. Ensures dependencies, issues or risks on other teams are known and owns remediation of such

Role Responsibilities:

• Analysis
  • Driving force to capturing requirements from stakeholders and translating to software and test engineers
  • Comfortable leading / driving solution design workshops
  • Keen to deliver innovative solutions to challenging problems
  • Takes ownership of problems and does not rest until the most efficient solutions found
• Delivery
  • Familiar with Agile / Lean ways of working, and how to deliver value to customers faster and more efficiently
  • Drives and contributes to Continuous Improvement initiatives
• Product
  • Shows curiosity about the problem-space, asks great questions to create more clarity
  • Demonstrates Customer empathy
  • Deep thinker, never satisfied with the first answer received
  • Collaborative approach with team members in a self-autonomous squad where everyone is involved in product decisions
• People
  • Collaborative problem-solving skills
  • Seeks feedback from others, to learn and to mentor
  • Growth mindset and excitement about tackling the next challenge with a team
  • Building strong stakeholder (internal/external) and open communication channels
  • Will mentor/coach other team members and take feedback or seek guidance from more senior squad members

Skills and Competencies:

• Excellent verbal and written communication skills with the ability to confidently liaise with a variety of internal and external stakeholders, both technical and non-technical
• Recent experience working as a Business Analyst
• Experience in developing mock-ups or other artifacts to help stakeholders understand proposed solutions
• Ability to critically evaluate and improve processes
• Experience in collaborative delivery, working in co-located or remote team structures where English is the primary language
• Ability to meet time-frames and deadlines
• A keen eye for detail and the ability to solve complex problems
• Experience in Agile ways of working and result-oriented culture
• Take personal ownership of work and be able to work autonomously
• Experience in financial services sector is preferred
• Experience working within a team, working on a single software product or component
• Considers commercial aspects of decisions across teams and when making or participating in design or implementation decisions

Key Behaviors:

• Instills Trust – contribute to building a safe learning environment in the business where the team can be listened to and understood
• Collaborate – Must be able to work in a co-operative manner with both internal and external teams and take all views and interests into account when formulating outcomes
• Ensure Accountability – Must take ownership of their assigned responsibilities and the outcomes generated and pursued
• Customer Focus – Must understand customer and partner needs from both a functional and operational perspective
• Communicate Effectively – Must be able to communicate effectively and efficiently, both in written and verbal forms, across all levels of an organization and all sizes of groups. Must also be able to listen to others and evidence that they have understood the needs communicated appropriately
• Continuous Learning & Improvement mindset – Continually seek opportunities for improvement – personal & organizational -, believe that things can better, have the desire and willingness to set aspiring goals and commitment to see it through to completion