Part Planning & Warranty Manager (EV Truck & Car)

LOCATION: Bangkok
JOB TYPE: Full Time and Permanent
CATEGORY: Automotive and Manufacturing

We are seeking a highly motivated and experienced Part Planning & Warranty Manager to join our team. In this dual-focused role, you will be instrumental in developing and executing our spare parts strategy for EV cars and trucks, while also overseeing our comprehensive warranty claims process.

What You’ll Do

Part Planning Role

  • Develop and implement a comprehensive spare parts strategy aligned with after-sales objectives.
  • Support Spare part Certification by coordinating with Headquarters for technical data and assisting agencies with local government submissions.
  • Provide spare part technical data to other departments as needed.
  • Collaborate with the Aftersales Technical team to research spare part technical problem claims, identify root causes, and report findings to Headquarters for quality improvement.
  • Manage the after-sales business model, ensuring effective parts availability and monitoring fill rate performance.
  • Manage backorders and address critical spare parts issues to ensure timely resolution and protect brand reputation and customer satisfaction.
  • Develop and oversee the annual spare parts pricing strategy, aligning with business objectives and profitability targets. Continuously assess market trends and competitor strategies for competitive and profitable pricing.

Warranty Role

  • Oversee the entire warranty claims process, from submission to resolution.
  • Conduct warranty claim reviews, audits, consultations, and handling to ensure accurate, timely processing in accordance with company policies.
  • Maintain comprehensive records of warranty claims and decisions.
  • Promptly and professionally address and resolve warranty issues and customer complaints.
  • Provide clear communication to customers regarding warranty policies, procedures, and claim status.
  • Liaise with customers to ensure satisfaction with warranty service.
  • Analyze warranty data to identify trends, root causes, and areas for improvement.
  • Work closely with Quality Assurance and Product Development teams to address recurring issues and improve product quality.
  • Develop, update, and enforce warranty policies and procedures, providing training to dealer staff.
  • Study industry standards and legal requirements to ensure alignment with company policies.

Qualifications

  • Bachelor’s degree in Engineering or a related field.
  • 5 years of experience in spare parts management, Aftersales Engineering, Automotive Engineering, or a similar role within the automotive industry.
  • Extensive knowledge of the Automotive business, including Technical management, Part Research & Development.
  • Strong understanding of parts operations, including procedures, systems, and key performance metrics, with effective evaluation and measurement methods.
  • Ability to achieve key operational KPIs, such as a high parts fill rate while optimizing costs, ensuring efficient service processes, and enhancing customer satisfaction.
  • Experience in systems development and defining user requirements for dealer parts ordering, parts purchasing, and warehouse operations.
  • Proficiency in English.
  • Proficient in MS Office computer programs.
  • Possession of a valid Car Driving License.

Benefits

  • Competitive salary and performance-based bonuses.
  • Health, dental, and vision insurance.
  • Retirement savings plan.
  • Opportunities for professional development and career advancement.

Only Thai nationals residing in Thailand need to apply.

JOB APPLICATION

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