Customer Support Specialist

JOB TYPE: Full Time and Permanent
CATEGORY: Customer Service

Salary: ฿25,000 – ฿35,000

Do you thrive on building positive customer relationships and solving problems? Are you passionate about exceptional service? If so, we want to hear from you!

We are looking for a Customer Support Specialist to join our growing team!

What you will do:

  • Be the friendly voice of our company, responding promptly to customer inquiries via phone, email, chat, and social media.
  • Dive deep into customer issues, identify the root cause, and provide clear and effective solutions.
  • Become an expert on our services to ensure you can offer comprehensive support.
  • Collaborate with other teams to tackle complex cases and deliver timely resolutions.
  • Analyze customer data to identify trends and needs, informing service development.
  • Continuously learn and expand your knowledge by studying other relevant systems.
  • Prepare weekly reports summarizing your results and highlighting any ongoing issues.

What you bring to the table:

  • Bachelor’s degree in a relevant field or at least 1 year of experience in customer service (e-commerce experience a plus!).
  • Excellent interpersonal skills – you’re a natural at building rapport and asking insightful questions.
  • A computer whiz with a knack for navigating social media platforms.
  • A problem-solver at heart, with a strong desire to exceed customer expectations.
  • Top-notch written and verbal communication skills, with the ability to effectively negotiate.
  • English language fluency is a must.
  • A responsible and organized individual who can manage time effectively.
  • Weekend availability (flexible scheduling for weekdays can be discussed).
  • Access to a personal laptop.

What we offer:

  • Competitive salary: ฿25,000.00 – ฿35,000.00 per month.
  • Full-time position with a chance to join a dynamic team.
  • The opportunity to make a real difference by contributing to positive customer experiences.

Ready to join our team? Apply today!

Only Thai residents need to apply.

Please fill in the form below to submit your application:

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