Customer Support Specialist

Salary: ฿25,000 – ฿35,000

Do you thrive on building positive customer relationships and solving problems? Are you passionate about exceptional service? If so, we want to hear from you!

We are looking for a Customer Support Specialist to join our growing team!

What you will do:

• Be the friendly voice of our company, responding promptly to customer inquiries via phone, email, chat, and social media.
• Dive deep into customer issues, identify the root cause, and provide clear and effective solutions.
• Become an expert on our services to ensure you can offer comprehensive support.
• Collaborate with other teams to tackle complex cases and deliver timely resolutions.
• Analyze customer data to identify trends and needs, informing service development.
• Continuously learn and expand your knowledge by studying other relevant systems.
• Prepare weekly reports summarizing your results and highlighting any ongoing issues.

What you bring to the table:

• Bachelor’s degree in a relevant field or at least 1 year of experience in customer service (e-commerce experience a plus!).
• Excellent interpersonal skills – you’re a natural at building rapport and asking insightful questions.
• A computer whiz with a knack for navigating social media platforms.
• A problem-solver at heart, with a strong desire to exceed customer expectations.
• Top-notch written and verbal communication skills, with the ability to effectively negotiate.
• English language fluency is a must.
• A responsible and organized individual who can manage time effectively.
• Weekend availability (flexible scheduling for weekdays can be discussed).
• Access to a personal laptop.

What we offer:

• Competitive salary: ฿25,000.00 – ฿35,000.00 per month.
• Full-time position with a chance to join a dynamic team.
• The opportunity to make a real difference by contributing to positive customer experiences.

Ready to join our team? Apply today!