Customer Service Executive

LOCATION: Bangkok
JOB TYPE: Full Time and Permanent
CATEGORY: Call Centre and Customer Service

About the Role:

We are seeking a highly motivated and customer-centric Customer Service Executive to provide exceptional front-line support to our valued customers. You will be the first point of contact, addressing inquiries and resolving issues related to our products, platforms, and promotions through various communication channels. This role requires strong communication skills, a passion for customer service, and the ability to thrive in a fast-paced environment.

Salary: ฿45,000 – ฿55,000 per month

Responsibilities:

  • Provide front-line support to customers via live chat, phone, email, and other communication channels.
  • Answer queries and resolve client issues regarding our products, platforms, and promotions.
  • Address customer feedback and complaints professionally.
  • Monitor and provide client feedback to continuously improve service quality.
  • Perform other duties as assigned by managers.

Qualifications:

  • Bachelor’s degree in any field; Finance, Business, or a related field is preferred.
  • Ability to work effectively as part of a team.
  • Customer-centric attitude with a passion for delivering exceptional service.
  • Strong organizational and multitasking abilities with attention to detail.
  • Excellent verbal and written communication skills in both English and Thai are required.
  • Basic knowledge of MS Office applications (Excel, Word, etc.) and other relevant software.
  • Ability to work in a rotational 24/7 shift is mandatory.
  • Experience in the fintech industry or trading is a plus.

Benefits & Perks:

  • Comprehensive Group Insurance
  • Medical Reimbursement
  • Provident Fund

A Referral Fee Applies:
If you refer the successful candidate ฿2,500 will be paid to you immediately after they are placed.
You will receive notification of their acceptance of an offer and expected payment date if you refer the successful candidate.
If you have been referred then please tick the 'I have been referred' box and fill in the referrers name & email address in the Job Application form.

Only Thai nationals residing in Thailand need to apply.

JOB APPLICATION

Please fill in the form below to submit your application:





    In order for your referrer to receive the ฿2,500 fee (if the applicant is placed), the following details MUST be completed when you submit this form




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