JOB TYPE: Full Time and Permanent
CATEGORY: Call Centre, Cosmetics, and Customer Service
About the Role:
We are seeking a highly motivated and customer-centric individual to join our team as a Customer Service Representative specializing in online sales. You will be responsible for providing exceptional service to our customers through various online channels, ensuring they have a positive and satisfying experience. This role requires excellent communication skills, a passion for helping others, and the ability to thrive in a fast-paced environment. Experience in online sales within a beauty clinic is a plus!
Salary: ฿25,000 – ฿40,000 per month + Benefits
Responsibilities:
- Listen attentively to customer needs and recommend appropriate services to meet their individual requirements.
- Confidently and knowledgeably present our products and services, ensuring customers feel informed and comfortable with their decisions.
- Respond promptly and thoroughly to customer inquiries via LINE, Facebook, Instagram, and other online platforms.
- Provide accurate and clear information throughout the customer journey, both pre- and post-service.
- Efficiently resolve customer issues and questions, ensuring a positive and confident experience.
- Manage customer appointments for clinic services, verifying information for completeness and accuracy.
- Collaborate with the team to plan and execute shift schedules, ensuring seamless customer service coverage.
Qualifications:
- Proven expertise in managing online communications across multiple channels.
- Excellent communication skills, both written and verbal, with the ability to clearly and effectively explain information to customers.
- Ability to quickly and efficiently handle urgent situations and resolve customer issues.
- Demonstrated patience, politeness, and professionalism in customer interactions.
- Strong organizational skills and attention to detail, including the ability to maintain customer records and track data.
Preferred Qualifications:
- Experience in online sales within a beauty clinic.
Benefits:
- Social Security
- Group Insurance
- Vacation Days
- Provident Fund
Working Hours:
This position requires working in shifts to ensure comprehensive customer support. Shift schedules will be discussed and planned collaboratively within the team to optimize efficiency and meet customer needs.
A Referral Fee Applies:
If you refer the successful candidate ฿2,500 will be paid to you immediately after they are placed.
You will receive notification of their acceptance of an offer and expected payment date if you refer the successful candidate.
If you have been referred then please tick the 'I have been referred' box and fill in the referrers name & email address in the Job Application form.
Only Thai nationals residing in Thailand need to apply.
JOB APPLICATION
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