SQL Support Engineer

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   Bangkok
   Full Time and Permanent
   Application Specialist – Software, Information Technology, Network & System, and Support
   
   02 634 8884

Job Description

Urgent position located in Lumpini

  • Provide 3rd level technical software application support and resolve customer cases.
  • Diagnose and solve technical issues at 3rd level and where needed, escalate to internal development teams or external vendors as required
  • Detect, investigate, recreate and raise defects. Track defects through internal systems and turn around fixes for Production issues, set up environment to reproduce issues and test potential workarounds, develop ad-hoc solutions (e.g. scripts) to address issues as workarounds.
  • Configuration and Development.
  • Communicate customer hot-fix to production environment.
  • Help L2 / Customers solve technical issues by providing solutions.
  • Provide troubleshooting and verify configuration stability.
  • Customer Management and Training.
  • Work closely with other Systems Analysts, Developers, Testers and Project Managers to improve customer satisfaction.
  • Ensure knowledge transfer via documentation and hands on training to other teams including 1st and 2nd level teams.
  • Desired Skills and Experience.
  • May travel (0-15%).

BASIC QUALIFICATIONS

  • Strong technical background
  • Writing SQL queries.
  • Strong customer facing and communication (written and verbal) skills.
  • The ability to work on P1 incidents after hours and weekends where required.
  • Previous experience in software Support (Mandatory) and providing support to the Retail industry (highly desirable).
  • Previous experience working with Microsoft Technologies: Microsoft Servers Microsoft .NET Framework IIS 7 and Virtual Machines
  • Self-time management
  • POS experience is a plus

Permanent.


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