SQL Queries Engineer

Must be able to interview in ENGLISH. Thai Nationals ONLY.

• Provide 3rd level technical software application support and resolve customer cases.
• Diagnose and solve technical issues at 3rd level and where needed, escalate to internal development teams or external vendors as required
• Detect, investigate, recreate and raise defects. Track defects through internal systems and turn around fixes for Production issues, set up environment to reproduce issues and test potential workarounds, develop ad-hoc solutions (e.g. scripts) to address issues as workarounds.
• Communicate customer hot-fix to production environment.
• Help L2 / Customers solve technical issues by providing solutions.
• Provide troubleshooting and verify configuration stability.
• Customer Management and Training.
• Work closely with other Systems Analysts, Developers, Testers and Project Managers to improve customer satisfaction.
• Ensure knowledge transfer via documentation and hands on training to other teams including 1st and 2nd level teams.

Qualifications:

• Strong technical background
• Writing SQL queries.
• Strong customer facing and communication (written and verbal) skills.
• The ability to work on P1 incidents after hours and weekends where required.
• Previous experience in software Support (Mandatory) and providing support to the Retail industry (highly desirable).
• Previous experience working with Microsoft Technologies: Microsoft Servers Microsoft .NET Framework IIS 7 and Virtual Machines
• Self-time management
• POS experience is a plus