Software Customer Support

Thai and Foreigners Welcome

Responsibilities:

• Provide excellent Customer Service
• Takes the lead on critical customers incidents, associated to customer communication, activities and any appropriate escalations.
• Provide support in the use of applications or related third party products by providing solutions, workarounds, and advice in a timely manner.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Determine the best solution based on the issue and details provided by customers.

Qualifications:

• Experience working in IT Support or other customer support role supporting IT product suite.
• Strong proficiency in SQL database management.
• Tech savvy with working knowledge of Microsoft´s office products, databases and remote control.
• Ability to explain complex solutions to the customer in an understandable way.
• Ability to diagnose and resolve basic technical issues.
• Thai or Foreigner currently living in Thailand.
• Fluent communicate in English.