Service Desk Support (IT)

LOCATION: Bangkok
JOB TYPE: Full Time and Permanent
CATEGORY: Information Technology

Salary: ฿30,000-฿50,000

Job Description:
As a Service Desk Support (IT), you will serve as the initial point of contact for customers requiring technical assistance, bridging the gap between users and the IT department. Your primary responsibilities will include resolving basic technical issues, escalating complex problems to specialized IT support teams, and providing first-level support within a call center setting. Successful candidates in this role will possess strong problem-solving skills, patience, and effective communication abilities.

Location: Based in Prawet, Eastern part of Bangkok Metropolitan.

Shift Working: Flexibility to work in a shift-based environment as required.

Key Responsibilities:

  • Provide First-Level Support: Respond to customer inquiries and troubleshoot basic technical problems to deliver timely solutions.
  • Escalate Complicated Problems: Identify and escalate unresolved issues to tier two or tier three support teams for further assistance.
  • Follow Up with Customers: Ensure customer satisfaction by following up after issue resolution to confirm problem resolution.
  • Track Call Performance: Monitor and evaluate call performance to identify areas for improvement and enhance service quality.
  • Recommend Product Improvements: Report common issues and bugs to supervisors for product enhancement and development.

Qualifications:

  • Troubleshooting Skills: Proficient in diagnosing and resolving various IT-related issues, including end-user computing, application support, and IT infrastructure problems.
  • Technical Expertise: Knowledgeable in IT industry practices, including IT infrastructure, networking, Windows 10 and Windows 7, and end-user computing applications.
  • Conflict Management: Skilled in managing conflicts and calming upset customers in real-time situations.
  • Communication: Excellent verbal and written communication skills to effectively interact with customers and colleagues.
  • Multi-Tasking: Ability to handle multiple tasks simultaneously, both in voice and chat support environments.

If you are a proactive problem-solver with a passion for providing exceptional customer service and possess the technical skills outlined above, we encourage you to apply for the position of Service Desk Support (IT).


A Referral Fee Applies:
If you refer the successful candidate ฿2,500 will be paid to you immediately after they are placed.
You will receive notification of their acceptance of an offer and expected payment date if you refer the successful candidate.
If you have been referred then please tick the 'I have been referred' box and fill in the referrers name & email address in the Job Application form.

Only Thai nationals residing in Thailand need to apply.

JOB APPLICATION

Please fill in the form below to submit your application:



    In order for your referrer to receive the ฿2,500 fee (if the applicant is placed), the following details MUST be completed when you submit this form




    We are committed to protect and use your personal data in accordance with Thailand Privacy Principles under the Personal Data Protection Act B.E.2562 (2019) (“PDPA”) and our data privacy policies. In addition, we maintain the appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing and/or against accidental loss, alteration, disclosure or access, or accidental or unlawful destruction of or damage thereto. By submitting your email address and any other personal information to this website, you consent to such information being collected, held, used and disclosed in accordance with our PRIVACY POLICY.
    Scroll to top