Service Desk Support (IT)

LOCATION: Bangkok
JOB TYPE: Full Time and Permanent
CATEGORY: Information Technology

Salary: ฿30,000-฿50,000

Job Description:
As a Service Desk Support (IT), you will serve as the initial point of contact for customers requiring technical assistance, bridging the gap between users and the IT department. Your primary responsibilities will include resolving basic technical issues, escalating complex problems to specialized IT support teams, and providing first-level support within a call center setting. Successful candidates in this role will possess strong problem-solving skills, patience, and effective communication abilities.

Location: Based in Prawet, Eastern part of Bangkok Metropolitan.

Shift Working: Flexibility to work in a shift-based environment as required.

Key Responsibilities:

  • Provide First-Level Support: Respond to customer inquiries and troubleshoot basic technical problems to deliver timely solutions.
  • Escalate Complicated Problems: Identify and escalate unresolved issues to tier two or tier three support teams for further assistance.
  • Follow Up with Customers: Ensure customer satisfaction by following up after issue resolution to confirm problem resolution.
  • Track Call Performance: Monitor and evaluate call performance to identify areas for improvement and enhance service quality.
  • Recommend Product Improvements: Report common issues and bugs to supervisors for product enhancement and development.

Qualifications:

  • Troubleshooting Skills: Proficient in diagnosing and resolving various IT-related issues, including end-user computing, application support, and IT infrastructure problems.
  • Technical Expertise: Knowledgeable in IT industry practices, including IT infrastructure, networking, Windows 10 and Windows 7, and end-user computing applications.
  • Conflict Management: Skilled in managing conflicts and calming upset customers in real-time situations.
  • Communication: Excellent verbal and written communication skills to effectively interact with customers and colleagues.
  • Multi-Tasking: Ability to handle multiple tasks simultaneously, both in voice and chat support environments.

If you are a proactive problem-solver with a passion for providing exceptional customer service and possess the technical skills outlined above, we encourage you to apply for the position of Service Desk Support (IT).


Only Thai residents need to apply.



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    1 Comment

    1. Paul SmithMay 31, 2024

      Applying for this job now, wish me luck!

    Comments are closed.

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