SAP Service Delivery/Project Manager

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   Full Time and Permanent
   Information Technology and SAP
   02 634 8884

SAP Service Delivery/Project Manager


  • 7 to 10 years of IT work experience
  • SAP or ERP deployment activities
  • Drives toward continuous improvement

Position Summary:

  • Responsible for regularly managing SAP project including integration points with other enterprise efforts. Additionally, responsible for status report, issue tracking, and project communications.
  • Establishes and manages relationships with multiple vendors. Drives toward continuous improvement.

Primary Duties and Responsibilities:

  • Responsible for tracking key project activities at a detailed level including administrative items associated with a complex technical SAP deployment.
  • Monitors plan and highlights anticipated issues or slippage.
  • Formulates recovery plans or assessing impact if not recoverable and escalates as appropriate.
  • Records and monitors project actual costs vs. project budget.
  • Responsible for proactively identifying variances to plan and developing appropriate mitigation plans.
  • Formulates corrective actions when project deliverables deviate from the work plan with the assistance of team members.
  • Understands how project decisions impact key business metrics and the enterprise strategy.
  • Builds consensus among team relative to project scope, task execution, staffing and issue resolution.
  • Provides clear and reliable communications to internal teams, project stakeholders, external vendors, and customers.
  • Uses multiple media formats.
  • Effectively conveys information and ideas.
  • Provides input to decisions through effective communication methods.
  • Holds self-accountable for meeting expectations and requirements of customers.
  • Shows ability to learn new tools and processes.
  • Evaluates new or changed tools and processes to fit within the projects managed.
  • Shows flexibility in changing approach when needed.
  • Creates integrated project plans associated with deploying new SAP systems.
  • Reviews project proposals.
  • Integrates timeframes and processes for completing project.
  • Escalates when appropriate.
  • Ensures the quality and integrity of project work products.
  • Maintains quality service by establishing and enforcing organization standards.
  • Leads change management.
  • Motivates team by explaining priorities and objectives.
  • Engages in effective brainstorming and brings creative ideas to the workplace.
  • Has good judgment regarding which creative ideas and suggestions can improve our business and implements identified solutions.
  • Adheres to and analyzes project/program policies processes, standards, governance, and metrics.
  • Determines the best approach for the projects being managed.
  • Makes recommendations for improving efficiency, product delivery and expense reduction in projects.
  • Defines and understands the objectives and the scope of the project.

Experience and Educational Requirements:

  • 7 to 10 years of IT work experience, including 7 or more years managing projects.
  • Bachelor’s Degree in Computer Science, Information Systems, Business Administration, or other related field, or equivalent work experience.
  • Project Management certification or successful completion of a recognized project management curriculum is desired.

Minimum Skills, Knowledge and Ability Requirements:

  • General knowledge of SAP or ERP deployment activities, likely at an infrastructure level.
  • Utilizes the information in Clarity/Open Workbench as part of a tool kit that communicates status based on the needs of the project.
  • Prior experience with Clarity/Open Workbench tool to determine how the intersection of multiple projects impact the critical path, baseline, resource constraints, costs and budget of the team.
  • Understands when to use MS Project data to supplement the Clarity data.
  • Prepares a complex schedule within MS Project and manages timelines within tool.


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