SAP Service Delivery/Project Manager

Highlights:

• 7 to 10 years of IT work experience
• SAP or ERP deployment activities
• Drives toward continuous improvement

Position Summary:

• Responsible for regularly managing SAP project including integration points with other enterprise efforts. Additionally, responsible for status report, issue tracking, and project communications.
• Establishes and manages relationships with multiple vendors. Drives toward continuous improvement.

Primary Duties and Responsibilities:

• Responsible for tracking key project activities at a detailed level including administrative items associated with a complex technical SAP deployment.
• Monitors plan and highlights anticipated issues or slippage.
• Formulates recovery plans or assessing impact if not recoverable and escalates as appropriate.
• Records and monitors project actual costs vs. project budget.
• Responsible for proactively identifying variances to plan and developing appropriate mitigation plans.
• Formulates corrective actions when project deliverables deviate from the work plan with the assistance of team members.
• Understands how project decisions impact key business metrics and the enterprise strategy.
• Builds consensus among team relative to project scope, task execution, staffing and issue resolution.
• Provides clear and reliable communications to internal teams, project stakeholders, external vendors, and customers.
• Uses multiple media formats.
• Effectively conveys information and ideas.
• Provides input to decisions through effective communication methods.
• Holds self-accountable for meeting expectations and requirements of customers.
• Shows ability to learn new tools and processes.
• Evaluates new or changed tools and processes to fit within the projects managed.
• Shows flexibility in changing approach when needed.
• Creates integrated project plans associated with deploying new SAP systems.
• Reviews project proposals.
• Integrates timeframes and processes for completing project.
• Escalates when appropriate.
• Ensures the quality and integrity of project work products.
• Maintains quality service by establishing and enforcing organization standards.
• Leads change management.
• Motivates team by explaining priorities and objectives.
• Engages in effective brainstorming and brings creative ideas to the workplace.
• Has good judgment regarding which creative ideas and suggestions can improve our business and implements identified solutions.
• Adheres to and analyzes project/program policies processes, standards, governance, and metrics.
• Determines the best approach for the projects being managed.
• Makes recommendations for improving efficiency, product delivery and expense reduction in projects.
• Defines and understands the objectives and the scope of the project.

Experience and Educational Requirements:

• 7 to 10 years of IT work experience, including 7 or more years managing projects.
• Bachelor’s Degree in Computer Science, Information Systems, Business Administration, or other related field, or equivalent work experience.
• Project Management certification or successful completion of a recognized project management curriculum is desired.

Minimum Skills, Knowledge and Ability Requirements:

• General knowledge of SAP or ERP deployment activities, likely at an infrastructure level.
• Utilizes the information in Clarity/Open Workbench as part of a tool kit that communicates status based on the needs of the project.
• Prior experience with Clarity/Open Workbench tool to determine how the intersection of multiple projects impact the critical path, baseline, resource constraints, costs and budget of the team.
• Understands when to use MS Project data to supplement the Clarity data.
• Prepares a complex schedule within MS Project and manages timelines within tool.