SAP Service Delivery Manager

An experienced SAP Service Delivery Manager is required for our international consulting organisation based in central Bangkok

As Service Delivery Manager you will have full involvement in all aspects of service delivery, acting as a facilitator and using the resources available, Strong Service Management, Commercial and 3rd party management skills.

The responsibilities will include;

• Ensuring the client’s service is delivered and maintained to agreed SLAs and OLAs
• Managing the resolution of escalation issues, including investigation of complex or unresolved technical issues
• Provide a single point of contact between Service Management and the Delivery Teams and to act as a focal and escalation point for networking issues
• To provide change governance through adherence to the processes, ensuring all proposed changes are approved by the relevant change control authority and to review risks from proposed change and facilitate proposals to reduce risk

The successful candidate will be ITIL certified and have experience within SAP Service Delivery along with the following preferred technologies;

• SAP
• UNIX
• Informatica
• Oracle
• SQL
• VME based technologies

Local Thai candidates ONLY