Full Time and Permanent
Information Technology and Support
02 634 8884
IT Support (1st Tier)
- Provide 1st level of support for infrastructure, desktop support and IT applications, etc
- Act as a SPOC to serve end users across the globe along with coordinating with the technical support team to solve the complex issues .
- Response the users request via phone/ email and add the incident to the ticket system.
- Coordinate with team members and transfer tasks between each shift rotation.
- Provide support remotely upon requests.
- Graduated from IT or related field
- At least 3 years’ experience in IT Infrastructure fields
- Knowledge or experience in supporting Window Server/ Linux Server, experience in both infrastructure environment is a plus
- Experience in supporting IT Applications, Web Application, Database, etc
- Good English communication skills
- Able to work as a shift, the shift rotation may include weekend and public holidays