Global IT Support Engineer

Job Description:

• Provide technical support for users in various areas in issue related to application, system, network infrastructure
• Response to the request from users through the ticketing system and provide service following standard procedure
• Work as the 1st tier technical support and respond to common infrastructure and desktop issues
• Work with internal infrastructure and software teams and provide support remotely

Qualifications:

• Bachelor’s Degree in Information Technology or related field
• Familiar with Microsoft Windows environment
• Knowledge of Active Directory
• Knowledge in networking (LAN, VPN, TCP/IP)
• Experience in Linux OS would be advantageous
• Good level of English communication skills