IT Engineer – Junior

ESSENTIAL FUNCTIONS:

• Support the ongoing operation of network and server hardware, operating systems, and application software in support of both customer requirements and SafeComs’s best practices
• Utilize documented procedures to resolve incidents and service requests
• Maintain Intermediate proficiency in the following competencies:
  • English – Spoken, Written
  • Windows Desktop, Server, Network, Infrastructure
  • MS Office 365 – Administration/Desktop Applications
  • Technical Troubleshooting
    • Consistently follows the SafeComs ticketing workflow
    • Responds/Resolves to all tickets within SLA
    • Accurately and concisely documents all service ticket activity in English
    • Accurately and concisely updates internal and customer documentation
    • Identifies recurring issues and alerts Senior Engineers of potential problems
  • Customer Service
    • Provides service in a way that builds customer confidence in SafeComs
    • Ensures customers are always informed on the status of their request
    • Makes each customer interaction a positive experience

EDUCATION AND EXPERIENCE:

• Bachelor’s degree in Computer Science, Information Systems, IT Management, or related field

• Minimum 1 – 2 years’ experience IT fields
• Fresh graduates are welcome