Bangkok
Full Time and Permanent
Information Technology and Support
Negotiable
02 634 8884
IT Engineer – Junior
ESSENTIAL FUNCTIONS:
- Support the ongoing operation of network and server hardware, operating systems, and application software in support of both customer requirements and SafeComs’s best practices
- Utilize documented procedures to resolve incidents and service requests
- Maintain Intermediate proficiency in the following competencies:
- English – Spoken, Written
- Windows Desktop, Server, Network, Infrastructure
- MS Office 365 – Administration/Desktop Applications
- Technical Troubleshooting
- Consistently follows the SafeComs ticketing workflow
- Responds/Resolves to all tickets within SLA
- Accurately and concisely documents all service ticket activity in English
- Accurately and concisely updates internal and customer documentation
- Identifies recurring issues and alerts Senior Engineers of potential problems
- Customer Service
- Provides service in a way that builds customer confidence in SafeComs
- Ensures customers are always informed on the status of their request
- Makes each customer interaction a positive experience
EDUCATION AND EXPERIENCE:
- Bachelor’s degree in Computer Science, Information Systems, IT Management, or related field
- Minimum 1 – 2 years’ experience IT fields
- Fresh graduates are welcome
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