IT User Support

VISIT US            

   Bangkok
   Full Time and Permanent
   Information Technology and Support
   Negotiable
   02 634 8884

IT User Support

Job Description:

  • To receive and log all call from user.
  • To provide suitable advices that solve user’s problem especially support top management.
  • To record all user’s requests and response in defined time
  • To follow up the open issues or requirement then report users the progress.
  • To do reporting analysis.
  • To conduct user Training.
  • To make quarterly survey and analysis user satisfaction.
  • To coordinate with all IT areas In order to support users and follow up the result and users satisfaction after service.
  • To support and provide budgeting, process PR, payment and good receive.
  • To measuring and improving employee engagement in team of IT services and related.
  • To follow and comply the Thai Computer Law, J-SOX ITGC, MMC IT Global Policy, Company Policy and IT Security Policy.
  • To responsibility assigned task with guidance to controlling the IT system and services available on time.
  • To responsibility assigned task with guidance to provide training and manual for new employee and users such as function excel, helpdesk system, IP Telephony, Skype, Email Outlook, Share point etc.
  • To responsibility assigned task with guidance to prepare .
  • To responsibility, assigned task with guidance for strong analyze, make decision and control problem with analyzing tools.

Qualifications:

  • Age 22 – 28 years old
  • New graduate are welcome
  • Bachelor or Master Degree in Information Technology, Computer Science or related field
  • Excellent in Microsoft Office.
  • Knowledge in ISO27001, J-SOX and Thai Computer Law will be advantage.
  • Able to work under pressure and adhere to deadlines.
  • Has creativity, innovation, positive thinking, quick learning, imagination, curiosity and initiative.
  • Good serviced mind and team player
  • Strong analytical, troubleshooting, and problem solving skills
  • Able to travel and overstay in Factory at Chonburi province.
  • Good command in English both speaking and writing.

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