IT Support (Contract)

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   Contract and Full Time
   Information Technology and Support
   02 634 8884

IT Support (Contract)

An outstanding opportunity to be responsible for software systems implementation within a dynamic and fast growing IT consultancy. Candidates must demonstrate the required background, experience and dedication to drive the further development of the company and its employee’s.

Scope of the Role:

  • Local 1st level user support for general IT topics (PCs, Laptops, Printers).
  • User training including IT security topics.
  • Rollout of IT workplaces.
  • Management of external local IT and facility providers (air condition of server room, hardware maintenance provider, etc.).
  • IT demand management.
  • Management of phone system and central locking system.


  • Bachelor’s degree in IT or related field.
  • At least 3 years of experience in IT administration or IT support.
  • Trouble shooting of issues with Laptops / PCs in an enterprise IT environment
  • Good knowledge of IT infrastructure, Windows 7, Windows 10, Microsoft Office
  • Good communication skills (English)
  • Flexible and adaptable to changing problems and priorities.

Internal IT Support:

  • Take responsibility for internal IT desktop support. Proactively identify and undertake support activities in a high pressure working environment. Proven ability to respond to commands in a timely manner and with an appropriate sense of urgency
  • Perform daily maintenance and ensure operation of the company’s business applications (on Windows, Windows Operating systems), focusing on information technology resources such as printers, print servers and Microsoft applications.
  • Assist employees in maintaining standard software and server configurations
  • Consult with users, diagnose, resolve and log all problems on multiple software or hardware programs
  • Liaise with manufactures or service providers or consultants in keeping software/hardware updated in overcoming problems or errors in programs/hardware
  • Maintain hardware, software, applications, database, network, backup equipment, IT inventory, IT help request queue and operating systems as required
  • Maintain, audit, follow and enforce all General IT SOP’s and policies
  • Maintain, audit, follow and enforce all IT Admin, Security and Confidentiality controls, SOP’s and policies
  • Ensure all critical IT administrator tasks such as onsite/offsite Backup and Restore, Security, Disaster Recovery are operational, in place and are followed
  • Ensure all IT infrastructure are reliable and robust.
  • Availability to be contact outside office hour in case of disaster.


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