IT Production Support

Job Description:

• Produce monitoring process and transfer to Operation team for prevent any issue that impact to production
• Handle and control Operator team to ensure can monitoring as smoothly
• Produce report from team monitoring and raise to related team to fix
• Follow up issue that raise to related team
• Coordinate with Infra team, Dev team to prevent IT issue
• Provide technical solution to team for fix issue
• Review and coordinate to Change team for Change that related to team
• Produce Monthly report
• Perform Assignment Project
• Join the new project and shared to team for prepare to support
• Produce Summary Report and analyze issue for raise to related team to improve

Qualifications:

• Bachelor’s degree in Computer Science, or IT-related fields
• At least 5-10 years working experience in IT Development or other related fields.
• Good Service minded
• Have experience of software development
• Knowledge of monitoring concept.
• Knowledge of Database concept
• Knowledge of IT infrastructure such as VMware, Load balance. Network, Storage etc.
• Have Knowledge of other IT technology such as develops web service (Java, .Net framework, Python), Mobile application concept, RPA concept, Cloud computing would be advantage
• Knowledge of Oracle system would be advantage
• Knowledge of AS400 application would be advantage
• Have background in financial area would be advantage
• Good interpersonal skill, Mature, Hard Working, Self-Initiative, Enthusiastic and need to have Service minded
• Good analytical, problem-solving skills
• Proactive, Self-motivate, systematic thinking
• Work well under pressure
• Flexible in working time and willing to work after office hours or holidays
• Good Command of written and spoken English would be advantage.