IT Engineer – Junior

VISIT US            

   Bangkok
   Full Time and Permanent
   Information Technology and Support
   Negotiable
   02 634 8884

IT Engineer – Junior

ESSENTIAL FUNCTIONS:

  • Support the ongoing operation of network and server hardware, operating systems, and application software in support of both customer requirements and SafeComs’s best practices
  • Utilize documented procedures to resolve incidents and service requests
  • Maintain Intermediate proficiency in the following competencies:
    • English – Spoken, Written
    • Windows Desktop, Server, Network, Infrastructure
    • MS Office 365 – Administration/Desktop Applications
    • Technical Troubleshooting
      • Consistently follows the SafeComs ticketing workflow
      • Responds/Resolves to all tickets within SLA
      • Accurately and concisely documents all service ticket activity in English
      • Accurately and concisely updates internal and customer documentation
      • Identifies recurring issues and alerts Senior Engineers of potential problems
    • Customer Service
      • Provides service in a way that builds customer confidence in SafeComs
      • Ensures customers are always informed on the status of their request
      • Makes each customer interaction a positive experience

EDUCATION AND EXPERIENCE:

  • Bachelor’s degree in Computer Science, Information Systems, IT Management, or related field
  • Minimum 1 – 2 years’ experience IT fields
  • Fresh graduates are welcome

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