IT – Application Support (ERP)

VISIT US            

   Full Time and Permanent
   Information Technology, Medical, and Support
   02 634 8884

IT – Application Support (ERP)

Essential Responsibilities:

  • Provide level 1 application support.
  • Work closely with Corporate and local IT team to implement corporate and local IT projects.
  • Assist and support the development of system applications.
  • Provide written specifications and work with development team for any related change management activities.
  • Provide application training for end users to ensure they are well equipped with knowledge to fully utilize the applications.
  • Together with other IT support team members and external consultants, capture and log all user calls and ensure prompt response and solution for users.
  • Provide references for users by writing and maintaining creative user documentation.
  • Provide recommendations to end users (as per policy) about accessing information and support.
  • To assist in report building for business unit.
  • Be up to date with latest software technologies.
  • Any other duties and responsibilities as and when assigned by immediate superior or management.


  • Candidate must at least possess Diploma or Degree in IT and related disciplines.
  • At least 3 years’ experience in IT Support.
  • Experience working with ERP software, preferable D365.
  • Experience working with reporting tool, preferable Power BI.
  • Experience in SQL database scripting.


  • Self-initiative.
  • Team player.
  • Service Attitude
  • Strong technical background
  • Sensitive to data security and confidentiality
  • Logical thinker
  • Good analytical and problem-solving skills
  • Up-to-date technical knowledge
  • Good interpersonal and customer care skills
  • Good accurate records keeping
  • Able to work on weekend when required


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