Helpdesk Officer

VISIT US            

   Full Time and Permanent
   Information Technology and Support
   02 634 8884

Helpdesk Officer

Key Responsibilities:

  • Respond to requests for technical assistance in person, via phone, chat or email
  • Diagnose and resolve technical hardware and software issues
  • Research questions using available information resources
  • Advise user on appropriate action
  • Follow standard help desk procedures
  • Log all help desk interactions
  • Administer help desk software and hardware
  • Follow up with customers and users to ensure complete resolution of issues
  • Redirect problems to correct resource
  • Identify and escalate situations requiring urgent attention
  • Track and route problems and requests and document resolutions
  • Resolve technical problems with on our networks
  • Prepare activity reports
  • Inform management of recurring problems
  • Stay current with system information, changes and updates


  • Male/Female age not over 32 years old
  • Bachelor’s degree in related field or equivalent experience
  • At least 1 year’s experiences within IT Service Desk.
  • Good interpersonal skill and service minded
  • Good problem solving and communication skills
  • Passion, Positive and Creative to continue development the personal skills
  • Self-motivated, active and hard-working
  • Fair Command of English
  • Customer service mind
  • Experience of monitoring system is advantage


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