Help Desk Support Specialist

Help Desk Support Specialist (English Speaker) – many positions

Job Description:

• Identifies, diagnoses, and resolves issues for end users over the phone and/or electronically in a call center environment.
• Provides one on one end-user training as needed and passes all requests on to a Support Specialist.
• Analyzes and solves end-user problems related to but not limited to network and local printers, PC and mobile hardware, specialized applications, email, internet, Wi-Fi and local area network access.
• Coordinates timely repair of computer equipment covered by third party vendor maintenance agreements.
• Supports and implements computer policies.
• Performs other duties of a similar nature or level.
• Manages special IT related administrative projects.
• Addresses all smart phone duties including but not limited to ordering, inventorying, fixing and configuring.

Job Requirements:

• Associates degree or equivalent work experience .
• Thai Nationality.
• Effective verbal and written communication skills in English.
• Strong analytical problem solving skills and excellent customer service skills.
• One year technical work experience; prefer “one year call centre/help desk experience”.
• Knowledge of desktop operating systems, various computer applications, and basic hardware for the PC.
• Knowledge of principles and theories of network systems and management, and internet technologies and products.
• Ability to identify, troubleshoot and resolve a wide range of technical computer related problems.