Application Support (Customer Service)

VISIT US            

   Full Time and Permanent
   Information Technology and Support
   02 634 8884

Application Support (Customer Service)

Job Description

  • Perform problem analysis and provide application support.
  • Work closely with Business Analyst and Development Team to ensure the problems are escalated and fixed in time.
  • Manage relationship with end users and client’s IT team.
  • Co-ordinate with relevant parties for business enhancement or customization.
  • Create manual and documentations for users and operation staff.
  • Conduct training for users and operation staff.
  • Prepare management report.

Job Requirements:

  • Bachelor’s Degree in Finance, Computer Science, MIS, Business Computer or related field.
  • Solid knowledge of investment products and operations, preferably unit trust or securities related services.
  • Work hard as a team to delivery excellent service throughout users.
  • Courteous, service mind and self motivation.
  • Good in presentation/training skill. (Capable to teaching the group of users)
  • Good command of spoken and written English will be an advantage.


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