Technical Retail Professional Consultant

KEY AREAS OF RESPONSIBILITY INCLUDE:

• Deliver solutions as part of an integrated Consulting Team
• Must pay close attention to details and deadlines and provide timely status and escalations
• Must be successful at working at customer site and in a team environment
• Ability to make decisions and solve problems using sound judgment and experience
• Troubleshoot technical issues with TCP/IP networking and Window Operating Systems as part of the client implementation
• Will review and analyze logs for issue triage and ticket creation
• Must ensure the solution is configured appropriately to carry out the client’s business functions
• Implement solutions for our customers on time, within budget and at a high quality
• Become a trusted advisor to our customers ensuring our customers experience high business value from products
• Serve as a customer advocate within the rest of the organization
• Will become a Subject Matter Expert (SME) for an proprietary solution suite
• Provide training and coaching on the use and operation of solutions

BASIC QUALIFICATIONS:

• Bachelor’s Degree in a Technical Discipline or equivalent work experience
• 2-5 years of experience in providing Client Facing Professional Services, preferably in the Retail industry
• Strong communication and interpersonal skills
• Strong analytical and troubleshooting skills
• Experience troubleshooting Windows Operating Systems including Windows10/Server/POS Ready
• Experience troubleshooting TCP/IP network issues including gateways/firewalls/DNS issues
• General knowledge of relational databases and SQL
• General knowledge of XML
• Ability to work in a matrix organization
• Clear and concise written and verbal skills
• Up to 25% travel required

PREFERRED QUALIFICATIONS:

• Bachelor’s Degree in business, computer science and/or related field preferred
• General knowledge of the Software Delivery Lifecycle
• Experience working in a project – oriented environment
• Experience in the Retail industry
• Experience in the Convenience S tore industry
• Experience with Point-of-Sale technology

Offers of employment are conditional upon passage of screening criteria applicable to the job.