Bangkok
Full Time and Permanent
Information Technology and IT Consulting
Negotiable
02 634 8884
Technical Retail Professional Consultant
KEY AREAS OF RESPONSIBILITY INCLUDE:
- Deliver solutions as part of an integrated Consulting Team
- Must pay close attention to details and deadlines and provide timely status and escalations
- Must be successful at working at customer site and in a team environment
- Ability to make decisions and solve problems using sound judgment and experience
- Troubleshoot technical issues with TCP/IP networking and Window Operating Systems as part of the client implementation
- Will review and analyze logs for issue triage and ticket creation
- Must ensure the solution is configured appropriately to carry out the client’s business functions
- Implement solutions for our customers on time, within budget and at a high quality
- Become a trusted advisor to our customers ensuring our customers experience high business value from products
- Serve as a customer advocate within the rest of the organization
- Will become a Subject Matter Expert (SME) for an proprietary solution suite
- Provide training and coaching on the use and operation of solutions
BASIC QUALIFICATIONS:
- Bachelor’s Degree in a Technical Discipline or equivalent work experience
- 2-5 years of experience in providing Client Facing Professional Services, preferably in the Retail industry
- Strong communication and interpersonal skills
- Strong analytical and troubleshooting skills
- Experience troubleshooting Windows Operating Systems including Windows10/Server/POS Ready
- Experience troubleshooting TCP/IP network issues including gateways/firewalls/DNS issues
- General knowledge of relational databases and SQL
- General knowledge of XML
- Ability to work in a matrix organization
- Clear and concise written and verbal skills
- Up to 25% travel required
PREFERRED QUALIFICATIONS:
- Bachelor’s Degree in business, computer science and/or related field preferred
- General knowledge of the Software Delivery Lifecycle
- Experience working in a project – oriented environment
- Experience in the Retail industry
- Experience in the Convenience S tore industry
- Experience with Point-of-Sale technology
Offers of employment are conditional upon passage of screening criteria applicable to the job.
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