Senior Service Manager

LOCATION: Bangkok
JOB TYPE: Full Time and Permanent
CATEGORY: Medical

Job Summary:

The Senior Service Manager – Engineering is primarily responsible for leading and driving the overall performance and productivity of the engineering department as a profit center, while maintaining a good reputation, monitoring service contracts renewals and sustaining relationships with key bio-medical managers.

Job responsibilities:

  • Lead and drive the overall performance and productivity of the engineering department as a profit center and maintain a good reputation
  • Increase team competency by assessing, identifying, and fulfilling training and re-training needs for each individual engineer
  • Drive and maintain high levels of productivity and efficiency in turnaround time
  • Ensure all pre-delivery and commissioning works are carried out in an efficient and timely manner
  • Monitor service contracts renewals
  • Review current install base with service contracts and seek assistance from principals to avoid part delays and improve turnaround time
  • Identify and mitigate risk factors, design preventive and corrective measures, and ensure compliance to these measures
  • Ensure that all test tools are sent for annual calibration, or as per the frequency recommended by the manufacturer
  • Work closely with principals to seek solutions and establish agreements on warranty claim control processes
  • Maintain relationships with key bio-medical managers
  • Conduct regular feedback sessions with key contract customers to ensure continuity of services
  • Collaborate with sales and engineering managers in reviewing and modifying approach to managing key principals and customers

Job Requirements:

  • Bachelor’s Degree in Bio-Medical, Mechanical or Electronics Engineering, or equivalent,
  • Master’s Degree in Business & Technology preferred
  • Extensive experience in the medical equipment industry
  • Experience in Medical equipment servicing in hospitals a must
  • Good experience in Project Management
  • Strong leadership skills
  • Proficient in troubleshooting and providing solutions
  • Good command of English

A Referral Fee Applies:
If you refer the successful candidate ฿2,500 will be paid to you immediately after they are placed.
You will receive notification of their acceptance of an offer and expected payment date if you refer the successful candidate.
If you have been referred then please tick the 'I have been referred' box and fill in the referrers name & email address in the Job Application form.

Only Thai residents need to apply.

JOB APPLICATION

Please fill in the form below to submit your application:





    In order for your referrer to receive the ฿2,500 fee (if the applicant is placed), the following details MUST be completed when you submit this form




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