Bangkok
Full Time and Permanent
Medical
Negotiable
02 634 8884
Senior Service Manager
Job Summary
The Senior Service Manager – Engineering is primarily responsible for leading and driving the overall performance and productivity of the engineering department as a profit center, while maintaining a good reputation, monitoring service contracts renewals and sustaining relationships with key bio-medical managers.
Job responsibilities
- Lead and drive the overall performance and productivity of the engineering department as a profit center and maintain a good reputation
- Increase team competency by assessing, identifying, and fulfilling training and re-training needs for each individual engineer
- Drive and maintain high levels of productivity and efficiency in turnaround time
- Ensure all pre-delivery and commissioning works are carried out in an efficient and timely manner
- Monitor service contracts renewals
- Review current install base with service contracts and seek assistance from principals to avoid part delays and improve turnaround time
- Identify and mitigate risk factors, design preventive and corrective measures, and ensure compliance to these measures
- Ensure that all test tools are sent for annual calibration, or as per the frequency recommended by the manufacturer
- Work closely with principals to seek solutions and establish agreements on warranty claim control processes
- Maintain relationships with key bio-medical managers
- Conduct regular feedback sessions with key contract customers to ensure continuity of services
- Collaborate with sales and engineering managers in reviewing and modifying approach to managing key principals and customers
Job requirements
- Bachelor’s Degree in Bio-Medical, Mechanical or Electronics Engineering, or equivalent,
- Master’s Degree in Business & Technology preferred
- Extensive experience in the medical equipment industry
- Experience in Medical equipment servicing in hospitals a must
- Good experience in Project Management
- Strong leadership skills
- Proficient in troubleshooting and providing solutions
- Good command of English
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