Senior Service Manager

Job Summary

The Senior Service Manager – Engineering is primarily responsible for leading and driving the overall performance and productivity of the engineering department as a profit center, while maintaining a good reputation, monitoring service contracts renewals and sustaining relationships with key bio-medical managers.

Job responsibilities

• Lead and drive the overall performance and productivity of the engineering department as a profit center and maintain a good reputation
• Increase team competency by assessing, identifying, and fulfilling training and re-training needs for each individual engineer
• Drive and maintain high levels of productivity and efficiency in turnaround time
• Ensure all pre-delivery and commissioning works are carried out in an efficient and timely manner
• Monitor service contracts renewals
• Review current install base with service contracts and seek assistance from principals to avoid part delays and improve turnaround time
• Identify and mitigate risk factors, design preventive and corrective measures, and ensure compliance to these measures
• Ensure that all test tools are sent for annual calibration, or as per the frequency recommended by the manufacturer
• Work closely with principals to seek solutions and establish agreements on warranty claim control processes
• Maintain relationships with key bio-medical managers
• Conduct regular feedback sessions with key contract customers to ensure continuity of services
• Collaborate with sales and engineering managers in reviewing and modifying approach to managing key principals and customers

Job requirements

• Bachelor’s Degree in Bio-Medical, Mechanical or Electronics Engineering, or equivalent,
• Master’s Degree in Business & Technology preferred
• Extensive experience in the medical equipment industry
• Experience in Medical equipment servicing in hospitals a must
• Good experience in Project Management
• Strong leadership skills
• Proficient in troubleshooting and providing solutions
• Good command of English