IT Support Specialist (Trading Platform)

LOCATION: Bangkok
JOB TYPE: Full Time and Permanent
CATEGORY: Information Technology

Key Responsibilities:

  • Deliver and provide technical support on IT technologies, ensuring user satisfaction while conforming to high quality standards and best practices
  • Ensure business requirements are met or exceeded, on time and within budget in line with business targets
  • Manage IT infrastructure budget, ensure that costs are controlled, tracked and accurate effort and expenditure figures are provided to finance & planning
  • Interact with internal and external parties to tackle problems / incidents of technology services, working with related parties toward solutions to resume service to normal
  • Provide and support RCA – Root Cause Analysis and incident report in collaboration with support and work out solution on how to minimise the reoccurring incidents
  • Provide support to DevOps teams working at all stages of a product or service release/change with a strong customer focus and end-to-end journeys, ensuring they have an excellent domain knowledge
  • Lead and facilitate IT service changes through effective communication, preparation and implementation
  • Where necessary, participate in project implementation that have impact to end user services
  • Expected to carry out knowledge sharing and training activities where required and responsible to grow knowledge repositories based on incidents and experience
  • Use system and business knowledge to provide an efficient and comprehensive level of support to the delivery teams
  • Work closely with colleagues in global/regional and peer countries to adopt and share best practices
  • Interact with regulators and third parties in order to maintain good relationship and collaborative work process

To succeed in this role, you must have excellent English communication skills.

Key Requirements:

  • Bachelor degree in Information Technology, Engineering or related fields
  • At least five years work experience or more in banking or financial industry
  • Understanding and experience in trading systems and services is a plus
  • Familiarity with incident / problem / change and release management procedures is desirable
  • The jobholder should demonstrate excellent analytical capabilities, problem solving skills, learning abilities, team skills and ability to work independently
  • Exposure to customer experience, usability, channels related exposures, with knowledge on trading systems and related life cycle knowledge and understanding
  • Relationship management and networking skills
  • Outstanding business judgement and capacity to consult on and satisfy business needs
  • Proven experience in managing significant risks and problem resolution
  • Ability to work as part of a global virtual team across multiple regions
  • Ability to build rapport with a wide range of people and negotiate with vendors/service providers
  • Ability to multi-task and work collaboratively across boundaries
  • Experience with DevOps tools such as GitHUB, Ansible, Puppet, Jenkins
  • Open and innovative mindset to support improve processes and bring change
  • Excellent English communication skills both verbal and writing

A Referral Fee Applies:
If you refer the successful candidate ฿2,500 will be paid to you immediately after they are placed.
You will receive notification of their acceptance of an offer and expected payment date if you refer the successful candidate.
If you have been referred then please tick the 'I have been referred' box and fill in the referrers name & email address in the Job Application form.

Only Thai residents need to apply.

JOB APPLICATION

Please fill in the form below to submit your application:





    In order for your referrer to receive the ฿2,500 fee (if the applicant is placed), the following details MUST be completed when you submit this form




    We are committed to protect and use your personal data in accordance with Thailand Privacy Principles under the Personal Data Protection Act B.E.2562 (2019) (“PDPA”) and our data privacy policies. In addition, we maintain the appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing and/or against accidental loss, alteration, disclosure or access, or accidental or unlawful destruction of or damage thereto. By submitting your email address and any other personal information to this website, you consent to such information being collected, held, used and disclosed in accordance with our PRIVACY POLICY.
    Scroll to top