IT Support Specialist (Trading Platform)

Key Responsibilities:

• Deliver and provide technical support on IT technologies, ensuring user satisfaction while conforming to high quality standards and best practices
• Ensure business requirements are met or exceeded, on time and within budget in line with business targets
• Manage IT infrastructure budget, ensure that costs are controlled, tracked and accurate effort and expenditure figures are provided to finance & planning
• Interact with internal and external parties to tackle problems / incidents of technology services, working with related parties toward solutions to resume service to normal
• Provide and support RCA – Root Cause Analysis and incident report in collaboration with support and work out solution on how to minimise the reoccurring incidents
• Provide support to DevOps teams working at all stages of a product or service release/change with a strong customer focus and end-to-end journeys, ensuring they have an excellent domain knowledge
• Lead and facilitate IT service changes through effective communication, preparation and implementation
• Where necessary, participate in project implementation that have impact to end user services
• Expected to carry out knowledge sharing and training activities where required and responsible to grow knowledge repositories based on incidents and experience
• Use system and business knowledge to provide an efficient and comprehensive level of support to the delivery teams
• Work closely with colleagues in global/regional and peer countries to adopt and share best practices
• Interact with regulators and third parties in order to maintain good relationship and collaborative work process

To succeed in this role, you must have excellent English communication skills.

Key Requirements:

• Bachelor degree in Information Technology, Engineering or related fields
• At least five years work experience or more in banking or financial industry
• Understanding and experience in trading systems and services is a plus
• Familiarity with incident / problem / change and release management procedures is desirable
• The jobholder should demonstrate excellent analytical capabilities, problem solving skills, learning abilities, team skills and ability to work independently
• Exposure to customer experience, usability, channels related exposures, with knowledge on trading systems and related life cycle knowledge and understanding
• Relationship management and networking skills
• Outstanding business judgement and capacity to consult on and satisfy business needs
• Proven experience in managing significant risks and problem resolution
• Ability to work as part of a global virtual team across multiple regions
• Ability to build rapport with a wide range of people and negotiate with vendors/service providers
• Ability to multi-task and work collaboratively across boundaries
• Experience with DevOps tools such as GitHUB, Ansible, Puppet, Jenkins
• Open and innovative mindset to support improve processes and bring change
• Excellent English communication skills both verbal and writing