Customer Support & Administrative Specialist

LOCATION: Bangkok
JOB TYPE: Full Time and Permanent
CATEGORY: Call Centre and Finance

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support & Administrative Specialist. In this role, you will be the first point of contact for our customers, providing exceptional support and ensuring a positive experience. You will handle customer inquiries across various channels, troubleshoot issues, and collaborate with internal teams to resolve complex cases. Additionally, you will provide essential administrative support to various departments, contributing to the overall efficiency of our operations.

Salary: ฿40,000 – ฿60,000

Key Responsibilities:

Customer Support:

  • Respond to customer inquiries via email, phone, and chat in a timely and professional manner, maintaining a positive and helpful demeanor.
  • Troubleshoot and resolve customer issues related to payment processes, account setup, and system usage, demonstrating strong problem-solving skills.
  • Document all customer interactions and feedback meticulously for continuous service improvement and internal reporting.
  • Collaborate effectively with internal teams to escalate and resolve complex cases efficiently, ensuring seamless communication and follow-up.

Administrative Support:

  • Perform general administrative tasks such as accurate data entry, professional document preparation, and efficient scheduling.
  • Handle ad-hoc tasks and provide support to various departments as needed, demonstrating flexibility and adaptability.

Qualifications:

  • Minimum 1 year of experience in customer support or administrative roles, preferably in fintech, banking, or related industries.
  • Demonstrated strong verbal and written communication skills, with the ability to articulate clearly and concisely.
  • Excellent problem-solving skills and a genuine customer-first attitude, with a focus on providing effective solutions.
  • Proficiency in using Microsoft Office Suite (Word, Excel, Outlook).
  • Familiarity with customer support tools (e.g., Zendesk, Freshdesk) is a plus.
  • Proven ability to multitask and prioritize tasks effectively in a fast-paced environment, managing time efficiently.
  • A proactive and collaborative team player, with a positive and can-do approach to work.

Benefits & Perks:

  • Comprehensive Group Insurance
  • Medical Reimbursement
  • Provident Fund
  • Free Shuttle Service

A Referral Fee Applies:
If you refer the successful candidate ฿2,500 will be paid to you immediately after they are placed.
You will receive notification of their acceptance of an offer and expected payment date if you refer the successful candidate.
If you have been referred then please tick the 'I have been referred' box and fill in the referrers name & email address in the Job Application form.

Only Thai nationals residing in Thailand need to apply.

JOB APPLICATION

Please fill in the form below to submit your application:





    In order for your referrer to receive the ฿2,500 fee (if the applicant is placed), the following details MUST be completed when you submit this form




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