Customer Experience Specialist

LOCATION: Bangkok
JOB TYPE: Full Time and Permanent
CATEGORY: Customer Service

About the Role:
As a Customer Experience Specialist, you will play a crucial role in ensuring our clients receive exceptional service.

Salary: ฿35,000 – ฿45,000 + Commissions

Your primary responsibilities will include:

  • Client Verification: Efficiently process and verify client identity documents according to established procedures.
  • Client Support: Provide timely and effective support to clients through various channels, including phone calls, emails, chat, and tickets.
  • Client Communication: Professionally communicate with clients, addressing their inquiries and concerns in a friendly and respectful manner.
  • Performance Metrics: Achieve and exceed key performance indicators (KPIs) related to response time, resolution rate, and client satisfaction.
  • Team Collaboration: Collaborate with team members to resolve complex issues and ensure seamless client experiences.

Qualifications:

  • Bachelor’s degree in any field
  • Strong proficiency in Thai and English, both written and spoken
  • Excellent communication and interpersonal skills
  • Problem-solving and decision-making abilities
  • Ability to work independently and as part of a team
  • Flexibility to work in shifts, including weekends as needed
  • Positive, proactive, and results-oriented attitude

What We Offer:

  • Competitive salary and commission structure
  • Comprehensive health insurance and gym membership subsidies
  • Professional development opportunities and training programs
  • A supportive and friendly work environment with team-building activities
  • Opportunities for career growth and advancement

If you’re passionate about delivering exceptional customer experiences and thrive in a dynamic environment, we encourage you to apply.


A Referral Fee Applies:
If you refer the successful candidate ฿2,500 will be paid to you immediately after they are placed.
You will receive notification of their acceptance of an offer and expected payment date if you refer the successful candidate.
If you have been referred then please tick the 'I have been referred' box and fill in the referrers name & email address in the Job Application form.

Only Thai nationals residing in Thailand need to apply.

JOB APPLICATION

Please fill in the form below to submit your application:





    In order for your referrer to receive the ฿2,500 fee (if the applicant is placed), the following details MUST be completed when you submit this form




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